Last updated September 2026
These terms govern your use of Synova Apps — this website, every Shopify app we publish, and every WordPress plugin we sell. By installing an app, buying a licence, or creating an account, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
Two related pages form part of these terms: our Privacy Policy, which explains how we handle data, and our Refund Policy, which governs refunds and cancellations.
You need an account to buy a plugin licence or manage billing. Keep your credentials secure and accurate — you are responsible for what happens under your account. Tell us promptly at support@synovaapps.com if you believe it has been compromised. You must be at least 18 and legally able to enter a contract.
Our Shopify apps are hosted services. For as long as your plan is active, we grant you a non-exclusive, non-transferable right to use them in connection with the Shopify stores you install them on. We keep all ownership of the apps and their underlying software; nothing here transfers intellectual property to you.
Apps installed from the Shopify App Store are also subject to Shopify's own terms. You are responsible for maintaining your Shopify account in good standing. If your store is closed, suspended, or loses access to the Shopify APIs our apps rely on, we cannot deliver the service, and these terms end with it.
Each app requests only the Shopify permissions its features need, shown to you on the install screen. Your products, orders, and your customers' personal data remain yours: you are the controller and we act as your processor, on the terms set out in our Privacy Policy. You are responsible for having a lawful basis to collect the customer data you ask our apps to process, and for the accuracy of what you configure — pricing rules, warranty terms, feed mappings, commission rates, and the like.
App plans are billed through Shopify's Billing API and appear on your Shopify invoice. Free trials and free plans are described on each app's listing. Charges recur on Shopify's 30-day cycle until you uninstall or downgrade. Refunds and cancellation are covered by our Refund Policy.
The PHP source of our WordPress plugins is licensed to you under the GNU General Public License, version 2 or later, the same licence WordPress itself uses. You have the freedoms that licence grants, including the right to study, modify, and redistribute that code. Nothing in these terms restricts those freedoms, and if anything here conflicts with the GPL in respect of that code, the GPL prevails.
Assets bundled with a plugin that are not derivative works of WordPress — our CSS, JavaScript, images, icons, fonts, and our names and logos — remain our property and are licensed to you for use with the plugin only. Our trademarks are never included in any GPL grant.
Your purchase is a subscription to services around the software, not a restriction on the code. For the term of your plan, a valid licence key entitles you to:
One-time purchases are lifetime licences: they do not expire and the entitlements above continue for as long as we offer the product. Monthly and annual plans provide those entitlements while the plan is active.
You can move a site between activation slots at any time by deactivating it from the plugin's settings screen, which frees the slot for another site. Plugins check their licence periodically and continue working for a short grace period if our servers are unreachable, so a network problem on our side never takes your site down.
If a subscription lapses, the plugin keeps working on the sites already running it — we do not switch off software you installed — but updates, support, and new activations stop until you renew.
Because the PHP is GPL, you may redistribute it. What you may not do is resell, share, publish, or sublicense licence keys, or pass off our services as your own — a key is a contract between you and us, not part of the code. Redistributed copies carry no entitlement to updates or support from us, and we may revoke a key we find in public circulation.
Prices are shown at checkout and charged in the currency displayed. Purchases on this site are processed by Stripe or PayPal; we never receive your full card details. Subscription plans renew automatically until cancelled, and you can cancel at any time from the billing portal in your account.
Prices exclude taxes unless stated. You are responsible for any VAT, sales tax, or duties that apply where you are, except taxes on our own income. If a payment fails and is not resolved, we may suspend the entitlements in section 3 until it is.
Refunds, the 14-day money-back guarantee, renewal refunds, and proration are governed by our Refund Policy.
You agree not to:
Security researchers are welcome. If you find a vulnerability, report it to support@synovaapps.com and give us a reasonable chance to fix it before disclosing. Good-faith research reported that way is not a breach of this section.
Support is provided by email to support@synovaapps.com in English, on business days. We aim to reply within one business day. Support covers our software working as documented; it does not cover custom development, third-party themes or plugins, server administration, or code you have modified. We may decline support for a plugin whose source you have changed, though we will still fix a bug that exists in our released version.
We work to keep our hosted apps available and reliable, but we do not promise uninterrupted service. Maintenance, third-party outages, and Shopify platform changes can all interrupt it. We do not offer a contractual uptime guarantee unless we have signed one with you separately.
We improve our products continuously and may add, change, or remove features. If we remove a material feature or discontinue a product entirely, we will give you at least 30 days' notice by email, and we will refund the unused portion of any prepaid term on a product we retire.
Features marked beta, preview, or early access are provided for evaluation. They may change or be withdrawn, and they are excluded from the support commitments in section 6 and the warranties in section 10.
Synova Apps and our product names and logos are our trademarks. You may refer to us factually — saying your store runs our app is fine — but you may not use our branding to imply endorsement or partnership without our written agreement.
If you send us feedback or a feature suggestion, we may use it to improve our products without obligation to you. This does not give us any rights in your own data or business.
We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law allows, our software is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the software will be error-free, or that it will meet every requirement you have.
Our apps write to your store — syncing inventory, creating draft orders, issuing gift cards, and similar. They do so on the configuration you give them. You are responsible for reviewing that configuration, for testing before you rely on it, and for keeping your own backups.
To the fullest extent the law allows, neither party is liable for indirect or consequential loss, or for lost profits, lost revenue, lost sales, or loss of goodwill, however caused.
Our total aggregate liability arising out of or relating to these terms is limited to the greater of the amount you paid us in the 12 months before the claim arose and USD 100.
Nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, for fraud, or for any mandatory right you have as a consumer where you live.
You agree to indemnify us against claims, losses, and reasonable legal costs arising from your breach of these terms, your misuse of the software, or your handling of your customers' personal data in breach of applicable law. We will tell you promptly about any such claim and let you control the defence of it.
You may stop using our software at any time by uninstalling an app or cancelling a plan. We may suspend or terminate access if you materially breach these terms, if payment fails and is not resolved, or if we must do so by law. Except for serious breach or a legal requirement, we will warn you first and give you a reasonable chance to put it right.
On termination, your right to use our hosted apps ends and your store data is deleted as described in our Privacy Policy. The GPL rights in section 3 survive, because the GPL does not end when a contract does. Sections 9 through 12, and any payment already owed, also survive.
We may update these terms. The date at the top of this page shows when we last did. For changes that materially affect your rights we will give at least 30 days' notice by email or in the app, and continuing to use the software after that means you accept them. If you do not, you can cancel and we will refund any unused prepaid period.
These terms, together with our Privacy and Refund policies, are the whole agreement between us on this subject. If any provision is held unenforceable, the rest stays in force. Not enforcing a term is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in connection with a merger or sale of the business. Neither party is liable for delays caused by events beyond its reasonable control.
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
If you are a consumer, this does not deprive you of the protection of mandatory consumer law in your country of residence, or of the right to bring proceedings in your local courts where that law gives it to you.
Questions about these terms — write to support@synovaapps.com and a human will reply, usually within one business day.