Last updated September 2026
We would rather refund you than keep money from someone our software did not help. This page sets out exactly when you get your money back, how to ask, and how long it takes. It applies to every Shopify app we publish and every WordPress plugin we sell.
Most of our apps have a free plan or a free trial, so you can see whether the app works for your store before any money changes hands. The trial length and free-plan limits are shown on each app's pricing section and on its Shopify App Store listing. You are not charged while a trial is running, and uninstalling before it ends means you are never billed at all.
If you are charged for an app and it is not right for you, email us within 14 days of the charge and we will refund it in full. You do not need to justify the request.
Shopify collects app subscription charges on our behalf and they appear on your Shopify invoice, so we issue the refund through Shopify. It reaches you either as a credit applied to your Shopify bill or as a refund to the payment method Shopify has on file, depending on how Shopify settles your account. We start the refund on our side as soon as we agree to it; the timing after that is Shopify's.
Uninstall the app from your Shopify admin, or downgrade to the free plan from inside the app. Either one stops future charges immediately — nothing to email us about, and no cancellation fee.
Shopify bills app subscriptions in 30-day cycles and does not prorate a cycle you have already started. If you uninstall partway through a cycle you keep the paid features until it ends, but that cycle is not automatically refunded. If you cancelled right after a renewal you did not want, section 3 covers you.
Premium plugins bought on this site come with a full 14-day money-back guarantee. If the plugin is not right for you, email support@synovaapps.com with your licence key within 14 days of purchase and we will refund you in full. You do not have to explain why, though if something did not work we would genuinely like to know — it is often a bug we can fix.
This covers one-time lifetime licences, annual licences, and monthly plans alike, on a first purchase.
When a refund is issued, the licence key is deactivated and any sites registered against it are released. The plugin stops receiving updates and support, and premium features stop working on the next licence check. Please remove the plugin from any site still running it.
Cancel any time from the billing portal in your account. You keep full access, updates, and support until the end of the period you have already paid for, and you are not charged again. There is no partial refund for the remainder of a period once the 14-day window on that charge has passed.
Subscription plans renew automatically so your sites keep getting updates and security fixes without an interruption. We do not want anyone paying for a renewal they forgot about:
Upgrading mid-term is prorated — you pay the difference for the time remaining. Downgrading takes effect at your next renewal rather than immediately, so you keep what you paid for until then; we do not refund the difference for the current period.
If we change the price of a plan you are already on, the new price applies from your next renewal and we tell you before it does. You can cancel before that renewal if you do not want to continue.
We do not refuse a refund because you used the software. Using it is how you find out whether it works.
Email support@synovaapps.comwith "Refund" in the subject line and include:
A short note on what went wrong is welcome but never required. We acknowledge every request within one business day.
We approve or reply to refund requests within 3 business days, usually the same day. Once approved:
We refund in the currency you paid. We cannot control exchange-rate movement between the payment and the refund, so a converted amount may differ slightly.
Please email us first. We have never refused a refund that was within this policy, and one message is far faster than a bank dispute — which takes weeks and locks the account while it runs. If you have already opened a dispute, tell us and we will work with your bank to resolve it.
Nothing in this policy limits any right you have under consumer law where you live, including the right of withdrawal available to consumers in the EU and the UK for distance purchases. Where local law gives you a stronger right than this policy does, that law applies.
If we change this policy we will update the date at the top of the page. The version in force when you bought is the one that applies to that purchase.
Refunds, cancellations, billing questions, or an invoice you need reissued — write to support@synovaapps.com and a human will reply, usually within one business day.