Return Intelligence vs Loop Returns
How Return Intelligence stacks up against Loop Returns — features, pricing, and the honest verdict.
| Feature | Return Intelligence | Loop Returns |
|---|---|---|
| Explains every score (signals, points, raw values, plain English) | A number, sometimes a label | |
| Automatic customer declines | Never — doesn't exist | Often a headline feature |
| Free 12-month leakage audit with the formula shown | Rare / gated | |
| Confidence scored separately (low → human) | ||
| Preview-impact, versioned, rollback-able rules | Opaque updates | |
| Your customers' data never shared across merchants | Often pooled | |
| Chargeback / refund double-dip detection | Rare below enterprise | |
| Duplicate evidence-photo detection | ||
| One-click chargeback evidence pack | Enterprise feature |
Other tools flag; Return Intelligence explains. The table below shows where an explainable, no-auto-decline, single-store approach goes further for most Shopify merchants.
The verdict
Loop Returns is a returns and exchange portal — the customer-facing flow. Return Intelligence isn't a portal; it's the explainable intelligence layer that scores return and refund abuse behind whatever portal you run, including Loop. They coexist: keep your Loop flow exactly as it is and add the risk assessment, evidence tooling and chargeback packs on top.
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